Communication systems alter the nature of your business to a great extent. A well designed system implemented with perfection, helps you coordinate the day to day activities within your enterprise with ease. It is quite evident that your voice communication system plays a major role in generating revenue for your business. Be it for communicating internally with your colleagues, or with your clients, customers and suppliers through outbound calls, all would want a technically superior, commercially viable and reliable system for communication. Contact centers have shifted their focus onto voice based systems for wider reachability and contactability. Further, incorporation of new technologies and standards have raised the bar higher for conventional PBX systems. With the advent of unified communications and collaboration tools, people and businesses are adopting new paradigms for their communication systems.